CounterEcho SMS & Text Message Policy

1. Consent is required, always

• We only send text (SMS) messages to a number with that person's prior express consent, consistent with the U.S. Telephone Consumer Protection Act (TCPA) and applicable rules.
• On the feedback form, consent is an explicit checkbox that is never pre-checked. Providing a phone number alone is not consent to be texted.

2. What messages may be sent

• Service messages about feedback the person submitted (for example, a manager following up on a low rating) — only to numbers where the person opted in.
• Business-owner alert messages go only to a phone number the business itself provided and opted in for alerts.

3. Opting out

• Reply STOP to any message to opt out of future texts; we honor opt-outs and stop sending to that number.
• Message and data rates may apply.

4. Provider

• Text messages are delivered through Twilio, a third-party messaging provider. Our SMS features only become active after applicable industry registrations are complete; until then no outbound texts are sent.

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*In plain language: we never text anyone without their OK, the box is never pre-ticked, and anyone can stop messages anytime by replying STOP.*