CounterEcho is committed to transparency about how the Service works, how feedback data is handled, and what is expected of its users.
The rules for using CounterEcho as a business: accounts, acceptable use, feedback data, billing, liability, and termination.
Effective 2026-09-01
What CounterEcho collects (from businesses and from reviewers), how it is used, who it is shared with, retention, and your rights.
Effective 2026-09-01
How subscriptions are billed, how to cancel, the refund rules (no refunds for an already-billed period; cancel stops future billing), and the First-20 launch guarantee.
Effective 2026-09-01
How customer feedback data is handled and protected, prohibited conduct, security responsibilities, and enforcement.
Effective 2026-09-01
How long we keep feedback and account data, and how deletion is requested (customer or business, handled within 30 days; billing records kept per tax law).
Effective 2026-09-04
How text messages are handled: consent-first (TCPA), never pre-checked, STOP to opt out; business alert numbers require their own opt-in.
Effective 2026-09-04
The documents presented on this site are provided for information and are not legal advice. They may be updated from time to time; the effective date of the current version is shown on each page.